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FAQ



How do I lodge the grievance?

Visit the Mukhyamantri Samipeshu portal, verify your phone with OTP, fill out the Citizen Representation form with required details, and submit.

What happens when I lodge the grievance?

An acknowledgement ticket number is generated and your grievance is routed to the respective authority (CM Office, DM, SDM, or Department) for redressal.

How do I track my grievance?

Click on Track Grievance on the homepage, enter your Ticket Number and Date of Birth, then click Submit to see the real-time status and action taken.

Where can the grievances be sent?

Grievances can be addressed to the Hon'ble Chief Minister, District Magistrate (DM), or Sub Divisional Magistrate (SDM) depending on the nature of the issue.

What happens to the grievances? How are the grievances dealt with in Departments / Districts/Agencies?

The concerned officers examine the grievance, conduct field inquiries if necessary, upload action-taken reports (ATR), and resolve the matter.

What are the types of grievances which are not taken up for redress by the Department?

Sub-judice matters, commercial contracts, RTI queries, personal disputes, and issues not pertaining to government jurisdiction are not taken up.

Can a grievance be reconsidered post its resolution?

Yes, citizens may submit an appeal or additional representation if they are unsatisfied with the action taken.

What is the role of Departments with reference to the grievances concerning State Government?

Departments ensure timely investigation, implementation of corrective measures, and submission of compliance reports to the monitoring authority.

What is the time limit for redress of grievance?

Grievances are prioritized based on urgency and typically addressed within standard government citizen-charter timelines.

What action can be taken by me in case of non-redress of my grievance within the prescribed time?

Citizens can attend the Joint Hearing Programme conducted by the Collector and Superintendent of Police or contact the helpdesk.

What are the requirements for sending grievances by post?

Written representations should clearly mention full name, contact number, postal address, and detailed description along with supporting documents.

What are the contact details of the Public Grievance Redressal, Govt. of Tripura?

You can reach the Mukhyamantri Samipeshu helpdesk via the contact section on this portal or call the helpline.

What are the contact details of the Nodal Officers of Public Grievances in Department/Districts/Agencies?

Details of nodal officers and joint hearing programmes are published periodically on the Joint Hearing Schedule page.

What do I do if I have technical issues with Mukhyamantri Samipeshu portal?

Please contact the technical support team through email or helpline provided in the footer.

How do I know if my grievance is registered?

An instant SMS notification with your unique ticket number will be sent to your registered mobile phone.

How many times can I reopen my grievance?

You can request review or attend joint hearings until satisfactory redressal is achieved.